Isn’t it about time the idea of publishing best practice books was killed off. It’s an inherently flawed idea. Yes, the books have served a lot of organizations well - but like any book it’s out of date as soon as it’s printed. Yes, it gets updated, but not often enough.
People seem to be drifting away from ITIL and I think this is because it’s presented in the wrong format for the dynamic world we live in. When will we see a collaborative, expert-moderated ITIL Wiki representing up-to date best practices?
Where a book suffers from a page limit and thus a scope limit, wikis are free to grow and branch out to solve some of the limitations of the ITIL books - like covering more prescriptive best practices for each of the industry verticals. If ITIL is to survive, it needs to be made more valuable, accessible and pragmatic.
|"Hang on, I'll check what ITIL has to say about it"|