Showing posts with label What on earth has this got to do with ITSM?. Show all posts
Showing posts with label What on earth has this got to do with ITSM?. Show all posts

Wednesday, 22 February 2012

Why anybody who attends a meeting with no agenda should be shot

As promised in my You might be an email junkie if... post, I've finally got round to an attack on corporate inconvenience #2 - meetings!

Many of you will be familiar with the problem.  If you don't think there is a problem, then maybe you ARE the problem.  Everybody sits somewhere on the 'love-meetings-hate-meetings' spectrum.  I personally dislike meetings.  Some people justify their existence with meetings, turning a 2 minute face-to-face into an expensive, hour long pow-wow with a dozen slightly confused people.

Why I don't like meetings
  • Decision by committee is rarely productive.  People have roles and responsibilities for a reason.
  • No agenda means no direction, too many tangents and a lot of yawning.
  • Granularity.  Obsession with working out all of the minutiae in the meeting.  A 30 minute meeting become a 3 hour meeting.
  • Value for money.  Multiply the number of attendees by a ballpark hourly rate by the number of hours spent in the meeting to calculate cost.  Would you show the figure to your boss?
  • Failure to set action points makes the whole thing worthless.
  • Opportunity cost.  What could you be doing if you weren't in that meeting?
  • Mobile devices.  Ban them.  If you need to have a meeting, the spirit should be present, not just the body.
Someone once emailed Chuck Norris about a mandatory CMMI meeting. Chuck Norris emailed a blank reply with no subject and one attachment… a roundhouse kick to the face.


Solutions
  • Ask if a meeting is really the answer to the problem?  Many problems can be solved by individual face-to-face interactions.
  • Refuse to attend meetings with no agenda (emergency CAB meetings and a few others excepted as these have an implied agenda). Commit to using the 'decline' button more.
  • The staff or systems which manage room bookings should reject bookings without an accompanying agenda. No agenda = no meeting.
  • Use a money clock to easily identify cost and maintain focus.
  • Assign actions - clearly.
  • Take minutes, distribute and use them.
  • Ask if the meeting was worth it.
  • Management should run spot checks - examining the agenda, attendee list, minutes, action points, costs and results.  5 minutes every month can keep meetings from regularly spiralling out of control.
Of course, because life is never simple, there are always exceptions.